Effective Date: August 1, 2025

Definitions
“The Company ” – means Maid for Knoxville, LLC
“Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company to whom the cleaning services are supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.

Services Provided

Maid for Knoxville, LLC (“Company,” “we,” or “our”) provides residential and commercial cleaning services as agreed upon in writing, by phone, or electronically. By using the services of Maid for Knoxville, LLC, you agree to abide by the following policies and procedures. Specific services, frequencies, and pricing are detailed in the service agreement or invoice. The Client understands that the price that has been quoted may vary according to condition of property, room sizes, and etc.



Cleaning materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner. If the Client requires the Cleaner to use their own materials and equipment, including vacuum cleaner, the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.

Trash Disposal: Any collected trash will be disposed of in the garbage bin at the homeowner’s location. We do not take trash with us. 

Safety and Health

• For the safety of our employees, we do not clean:
• Bodily fluids (e.g., blood, feces, urine).
• Mold infestations.
• Hoarding situations (unless specifically agreed upon).
• Insect/rodent infestations.

If such conditions are present, service may be refused, and a cancellation fee may apply.

Customer Responsibilities

Provide access to the property at the scheduled time of service. Please don’t “clean” before we arrive, but do “pick up” as much as possible; for example, clearing the floors of clothing and toys, clearing surfaces of small items such as pens, coins, important documents, etc. Please don't worry about countertop appliances and small pieces of furniture - we clean and move those as we go. This type of pick up will allow us to focus more on detail and quality for you. 

As much as we love pets, we want to maintain the safety of you, your pets, and our staff. Please let us know ahead of time if you have pets so that we can discuss the best way to secure them. For sanitary purposes, we do not clean up after sick pets or pet accidents. Maid for Knoxville cannot be held responsible for the escape or safety of pets. 

Notify the Company of any special cleaning needs, surfaces requiring special care, or restricted areas.

Provide safe working conditions including running water, electricity, and proper lighting. Late Cancellation/Rescheduling fees may apply if we need to make last-minute schedule changes due to lack of electricity or water.

Scheduling and Cancellations

Because we reserve a time specific to you, please make any schedule changes at least 24 hours before service to avoid incurring a cancellation fee. If you wish to cancel or reschedule a cleaning appointment, at least 24 hours' notice (excluding weekends and public holidays) is required. If a cleaning appointment is cancelled less than 24 hours in advance, or if the cleaner is unable to enter the property, you can be subject to a cancellation fee of 50% of that cleaning's cost will be charged. For recurring services, two (2) weeks’ notice is required to discontinue the service. We must adhere strictly to this policy to prevent lost wages for your cleaner. Repeated cancellations or rescheduling may result in termination of service.

Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. Payment for recurring services will be billed bi-weekly and must be paid prior to services. Any additional work requested that isn’t covered in the original service will be quoted separately and added to the original invoice. 

Accepted forms of payment include cash, credit or debit cards, and electronic payments. Late payments may incur a $25 late fee and may result in suspension of services until the account is paid in full.

All cleaning service prices are reviewed each year. If necessary, prices will be adjusted in line with inflation, minimum wage increases or any reasonable circumstances.

Satisfaction Guarantee

Maid for Knoxville, LLC has built its business and reputation by providing its clients with the best possible cleaning service available. Still, the Company realizes that because its operatives are human beings, they sometimes make mistakes. If you are not satisfied with the service, notify us by phone, text, or email within 24 hours. We will re-clean the affected area at no additional cost. No refunds will be issued after the re-cleaning. Refunds will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company or if a Cleaner does not show up and payment for which has been already received by the Company.

Referrals

Get a 10% discount on your next cleaning service each time you refer someone to us, and their service is completed. The new client also gets 10% off their first cleaning service. Referral bonuses cannot be combined on a single invoice or with other discounts or promotions. 

Damage and Breakage

Maid for Knoxville, LLC and all employees are covered by up to $1 Million in General Liability insurance. 

Pre-existing damage, unstable items, or surfaces not disclosed may be excluded from coverage. These can be but not limited to pictures not hung securely, top heavy items with unstable bases, wobbly, tippy objects, etc. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, China cabinets, or clear wet bar shelves).

Any damage must be reported within 48 hours of service. Each incident is reviewed on a case-by-case basis. In some cases, we will have the broken item repaired by a professional restoration company. Breakage values must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. The Company may require entry to the location of the claim within 24 hours to correct the problem. 

Failure to do so will entitle the Client to nothing. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company. Fraudulent claims will be prosecuted to the full extent of the law. 

Employee Non-Solicitation

Clients agree not to solicit, employ, or contract directly with any current or former Company employee for a period of 12 months after the employee’s termination. You will be charged a $2500 finder's fee if you hire a Cleaning Tech employed by Maid for Knoxville, LLC on an individual basis for private work. Solicitation of a Maid for Knoxville employee for private hire will result in permanent termination of service and forfeiture of any unused discounts or credits as well as the $2500 fee. This does not preclude us from seeking other solicitation-related damages.

Liability Limitations

For safety reasons and to protect both clients' property and our staff, Maid for Knoxville, LLC does not require employees to lift, move, or shift furniture or objects weighing more than 15 pounds. If you need heavy items moved prior to cleaning, please ensure they are relocated before our arrival. This policy helps prevent injury and property damage and ensures our team can clean efficiently and safely.

Cleaning Exclusions

Please note that our standard cleaning services do not include the following: removal of permanent stains from furniture, floors, cabinets, carpets, or other surfaces; carpet steam cleaning or deep extraction; washing the walls; hand-scrubbing of floors; or similar restorative or specialized treatments. These services require specialized equipment or expertise and are outside the scope of our regular offerings. 

Privacy Policy

All customer information is kept confidential and will not be shared without your written consent except as required by law. See our Privacy Policy for details.

Modifications

We reserve the right to update or modify these terms at any time. Continued use of our services constitutes acceptance of any changes.

By scheduling or using our services, you acknowledge and agree to these Terms and Conditions.